Fresh Secondary School Certificate holder
Higher qualification and / with specialized RO IATA course with 2 years' work experience will be advantage.
Proficiency in English (Spoken & Written) with good Communication skills Proficiency in R&T System
1. Should be fully conversant with all Oman Air customer service procedures, Ticketing Reservation system, Reservation policies and company policies and procedures.
2. Issue all tickets correctly and legibly abiding to all IATA ticketing rules and regulations.
3. Answer all incoming telephone calls courteously and quickly.
4. Establish and maintain good working relationship with customers and agents.
5. Extend all services to passengers traveling on Oman Air, in accordance to company standards.
6. Work under minimum supervision under the defined guide lines.
7. Quote fares.
8. Ensure appropriate special services requests comments are made in Passenger Name Record (PNR).
9. Adhere to all management decisions.
10. Reduce reservation cost to the minimum.
11. Strictly adhere to ticketing and reservation ethics.
12. Adhere to Company ethics and standard at all times.
13. Groom, Conduct and present in accordance with the Company's image.
14. Work in close co-operation with airport staff to minimize impact of distribution on customers.
15. Other responsibilities assisted by management as and when necessary.
16. Print AST and tally the same with the sales proceeds.
