Required Experience
Global Service Desk - 9-15 Years
Location: Pune( WFO)
Qualifications and Educational Requirement
- 7+ years of progressive/management work experience in the global technology industry.
- Experience in managing teams of 15+ members.
- Prior experience in a supervisory/management role within a service desk environment.
- Fluent in English – written and verbal.
- Working understanding of Microsoft Windows Operating systems and administration with similar technologies.
- Advanced knowledge of Microsoft Office applications.
- Researches and collects appropriate data points for effective decision making.
- Readily makes recommendations using documentation, facts, and subject matter expertise to support conclusions.
- Considers the possible outcomes and corresponding consequences when taking risks.
- Project and People management skills.
- Effectively plans and communicates needs for resources to ensure goals are met.
- Develops specific action plans to remedy subordinate performance deficiencies.
Job Type: Full-time
Salary: ₹1,600,000.00 - ₹2,200,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Day range:
- Monday to Friday
Schedule:
- Day shift
- Monday to Friday
Shift:
- Day shift
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
