The Head of Operations shall be responsible for the optimal success of the organization’s POS operations resulting in a sustainable business focused result. He shall also be responsible for effectively managing sub teams to achieve organizational goals in terms of deploying a robust and accurate POS Management framework.
Responsibilities: Provide general oversight of all POS operations activities and manage the day-to-day operations and assure smooth functioning of all units in the department.
Discuss decisions on matters relating to the day to day running of the POS operations Department including the strategic planning of resources with the COO and Head of Growth.
Responsible for ensuring existing Merchants are adequately supported, (in line with agreed SLAs) maintained and grown with a view to gaining new Merchants. Communicate all operating policies and/or issues at department meetings. Responsible for managing the loading, configurations, repairs, and dispatch of all POS terminals across the country.
Verify Merchants documents to ensure it conforms with standard AML requirements Responsible for treating all POS terminal mapping and remapping requests. Ensure terminals are tested ok before it is released for deployment to customers. Ensure a database for POS terminals Mapped with details of terminals is up to date - an accurate inventory of damaged & or repaired terminals.
Ensure Mapped and unmapped terminal reports are available to Management as at when required. Carry out Internal and External customers’ technical support. Provide Technical and Administrative support to Staff, Merchants, and all walk-in customers as it relates to POS terminal management. Train Customer Success team on use of the POS application.
Carryout quality assurance on terminal configuration. Ensure all customer POS terminals have the latest application version. - Remotely pushing application upgrades or new solutions to POS terminals.
Attend any other task as the need arises in the team or company. Ensure all regulatory reporting requirements are done when required (NIBSS, SANEF, CBN). Proactively manage and review the performance and progress of team members and work with the HR Department to develop individual training plans for the team. Proactively research, discuss and keep abreast of technologies that might benefit the Department and the Organization as a whole. Manage fault resolutions with Customer Support Desk team to ensure complaints and queries are resolved efficiently and in a timely manner in line with agreed SLAs Ensure visitation to merchant’s locations based on agreed SLA, provide activity reports to top management, Banks, and other stakeholders weekly. Conduct reviews and surveys to ensure customers are satisfied with our service Carry out monthly performance review (MPR) of team members.
Qualifications:
● 5 to 10 years working in a similar experience working with a bank or fintech
● BSC or BA in any discipline
● Excellent understanding of the payments ecosystem and relationship with key industry stakeholders: banks, MFIs etc
. ● Proven experience in Operations Management in the financial technology sector. ● Excellent knowledge of MS Office Suite (MS Word, power-point)
● Aptitude in delivering effective presentations
● Any professional certificate/affiliation in Project or Operations Management will be a plus.
● Good time management skills and organizational and planning skills Skills: Sound knowledge of Merchant acquiring business Excellent Leadership skills Reporting skills. Good knowledge of MS Office suite including Word, Excel, PowerPoint. Good Interpersonal skills. Problem analysis and solving skill Preparation of Statistical report
Job Type: Full-time
Ability to commute/relocate:
- Lagos: Reliably commute or planning to relocate before starting work (Required)
Application Deadline: 15/05/2023
