The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
We in Customer Relations build and retain long-lasting relationships with new and existing customers in our IKEA retail environment. This includes ensuring that the appropriate customer relations' processes and tools are implemented; ensuring a fast and customer-friendly easy buying (Exchange & Return) experience; operating an efficient after-sales experience, always with the customer in focus. IKEA Sukhumvit will be part of the Emsphere retail development on Sukhumvit Road and is due to open in December 2023.
Your assignment
- Operate cashier counters and ensure smooth and cost-effective checkout operations.
- Ensure payments and transactions are handled safely, efficiently and accurately.
- Provide friendly and timely service to in order to create a positive shopping experience for all visitors and customers.
- Operate checkout services including managing the queue in the IKEA way as per our culture and handbook.
- Establish or identify prices of goods, resolve customer complaints and answer customers’ questions.
- Provide information about IKEA products, offers and promotions in order to further enhance the customer’s shopping experience.
Your profile
- You have solid experience working in a customer-service role in a fast-paced retail environment.
- You have good communication and computer skills.
- You are comfortable and fluent communicating in English.
- You have the confidence and genuine care in resolving customer complaints.
- You remain calm and controlled when faced with emotional customers under stressful situations.
- You are patient and have experience in managing conflict and achieving a win-win outcome.
ข้อมูลเพิ่มเติม
Please apply by 31 May 2023.
