Job Brief:
We are hiring for customer service representative to manage customer queries and complaints on calls, emails and chats.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times and providing exceptional Customer Experience
- Responding promptly to customer inquiries, complaints, and queries communicating with customers through various channels including Calls, Chats, Emails, etc.
- Acknowledging and resolving customer complaints and make necessary correspondence
- Logging the details in relevant CRM software and providing timely updates
- Maintaining a positive, empathetic and professional attitude toward customers at all times and provide exceptional Customer Experience
- Responding promptly to customer inquiries, complaints and queries
- Communicating with customers through various channels including Calls, Chats, and Emails etc.
- Acknowledging and resolving customer complaints and make necessary correspondence
- Logging the details in relevant CRM software and providing timely updates
- Upselling and conversion passive prospects into long term customers
- Warm and cold calling to make sales as per provided targets
Requirements:
- Bachelor’s degree
- Previous call center experience is a good asset
- Must be comfortable working in night shifts
- Good Communication skills (Verbal and Written)
- Must be able to deal with pressure
Job Type: Full-timePlanning, directing, and coordinating all operational functions
- Managing the accumulation and consolidation of all data necessary for an accurate business results
- Coordinating with Clients and Security Officers
- Providing management with information vital to the decision-making process
- Managing the shift confirmation process
- Assessing current operations, offering recommendations for improvement, and implementing new processes
- Evaluating accounting and internal control systems
- Evaluating the effectiveness of accounting software and supporting database, as needed
Job Types: Full-time, Contract, New-Grad
Contract length: 3 months
Pay: Rs30,000.00 - Rs35,000.00 per month
Ability to commute/relocate:
- Lahore: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
