Come work for a thriving company with opportunity for growth!
Come work for a growing and thriving start-up company! Agency VA enables insurance agencies to put their insurance service on autopilot. We are a profitable and recently funding company that is moving to grow rapidly over the next year.
We are looking for experienced customer service agents to take care of daily task for our clients. This position requires a motivated self-starter who is comfortable in a work-from-home environment. This position does not require you to be on the phones. Must be able to pass a background check.
Job Duties: To be successful, an individual must be able to perform each essential duty satisfactorily.
- Process customer policy change requests.
- Secure all Trailing Documents from customers for new policies.
- Handle all incoming claim calls from customers.
- Take premium payments from customers.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Qualifications:
- Ability to multi-task in an organized method
- Excellent verbal and written communication skills
- Bilingual a plus with English as the primary language
- Familiar with agency management software applications
- Knowledge of personal and casualty insurance preferred but not required
- Strong competency in Microsoft office products
- Ability to perform critical thinking and reasoning.
KEY SUCCESS FACTORS
- Strong understanding of customer service responsibilities
- Basic knowledge of insurance coverages is a plus
- Strong communication and writing skills
- Analytical and problem-solving skills
- Interpersonal and customer service skills
- Strong organizational skills
- Possess an upbeat, positive, and -attitude.
- Proficiency to multi-task, follow-thru and follow-up.
Candidates must reside in AL, AZ, CA, CO, IL, MS, MO, NC, OH, PA, SC, TX, UT, & VA.
Demonstrate a sense of urgency in handling tasks, completing tasks in required time frames.
Job Type: Contract
Pay: $11.00 - $15.00 per hour
Benefits:
- Paid time off
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Work Location: Remote
