JOB TITLE: Rep, CS-East & North, GSC Solids, GC
ORG UNIT NAME: Petrochemicals SBU
LOCATION (CITY/COUNTRY): Shanghai/Nansha
JOB PURPOSE
Mainly handle with accuracy the Order Management and Order Fulfillment to achieve customer satisfaction and to reduce costs by first-time-right orders. Monitor on time payments, on time shipments, monitor credit issues, handling quality notifications, ensure correct master data quality
- Mainly responsible for processing new orders in SAP, booking nominating, monitor shipments, investigate reasons of delay, managing claims (e.g. claims related to returns and damages); processing customers complaints, processing customer related payments (e.g. customer invoices, credit notes and debit notes); maintaining relationships with customers and daily work coordination with logistics service providers and supporting his/her Manager as required.
- Fulfill his/her tasks to support the overall SABIC and SBU strategy and fulfill given targets, act according to SABICs values and mission and promote SABICs brand and brand promise.
Job Responsibilities
Order Fulfillment
- Responsible for order fulfillment accuracy to achieve customer satisfaction and to reduce costs by first-time-right orders. Responsible for processing new orders in SAP, selecting service provider within the agreed allocation with SABIC, nominating transporters, etc.
Order Management
- Responsible for timely order management to achieve customer satisfaction and reduce costs by first-time-right orders. Order creation in SAP, process E-commerce orders, collect payment, Monitor shipments, investigate reasons of delay, managing claims (e.g. claims related to returns and damages); processing customers complaints, processing customer related payments (e.g. customer invoices, credit notes and debit notes); maintaining relationships with customers and daily work coordination with third party logistics service providers (3PL) and supporting his/her Manager as required.
Complaint Handling
- Responsible for non-technical compliant handling process, including non-technical quality notification creation, follow up, feedback and compensation process to unsatisfied customers via phone or other communication tools in a professional and polite manner
Reporting
- Prepare and submit day-to-day operations, customer order status and performance reports as is requested by manager
- Issuing special reports according to needs to from CS manager
General Tasks
- Work with relevant party for monitoring and follow up the overdue payments
- Follow related policies and procedures
- Managing and monitoring master data for customers and transport companies
- Resolve data Quality related issues
- Partly responsible for Customer Satisfaction (NPS)
- Follow system related to rebate agreements
- Handle safety und sustainability issues with stakeholders
- Assist managing and monitoring master data for customers in the system
MINIMUM EDUCATION/EXPERIENCE REQUIREMENTS
- 3-5 years relevant working experience
- Bachelor’s Degree from an accredited university in Operations Management or Supply Chain Management or Logistics or Business Administrative
ABOUT SABIC
SABIC is a global diversified chemicals company, headquartered in Riyadh, Saudi Arabia. SABIC manufactures on a global scale in the Americas, Europe, Middle East and Asia Pacific, making distinctly different kinds of products: chemicals, commodity and high performance plastics, agri-nutrients and metals.
SABIC supports its customers by identifying and developing opportunities in key end-use applications such as construction, medical devices, packaging, agri-nutrients, electrical and electronics, transportation and clean energy. Production in 2019 was 72.6 million metric tons.
SABIC has more than 33,000 employees worldwide and operates in around 50 countries. Fostering innovation and a spirit of ingenuity, SABIC has 12,540 global patent filings, and has significant research resources with innovation hubs in five key geographies – USA, Europe, Middle East, South Asia and North Asia.
Equal Opportunity Employer (EOE) Statement
SABIC is committed to creating a diverse work environment and is proud to be an equal opportunity employer and as such will not discriminate in its employment practices, including recruiting and hiring practices, based on a person’s race, color, religion, national origin, citizenship, sex (including gender identity, sexual orientation and pregnancy), age, disability, genetic information, veteran status, or other characteristics protected by law.
