This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.
- Complete billing activities, including the oversight of automated billing processes and resolution of errors flagged by the ERP system
- Understand customer profiles and their relative billing requirements (including specific supporting document or billing submission requirements)
- Complete daily collection activities as prioritized by debt collection software
- Contact customers on delinquent accounts for resolution and payment and record all activities in collection system.
- Follow-up on and collect disputes deemed invalid by the internal functional teams.
- Develop strong working knowledge of customer base and company organizational structure for effective issue resolution.
- Ensure that all products and services have been billed according to the contract and invoices and supporting documents have been submitted to the customer as per the agreed billing method (EDI, e-invoicing, Portal etc.)
- Ensure compliance with the Company's billing standardization and automation objectives to ensure a streamlined billing process that can be scaled.
- Resolve Disputes within own area of responsibility according to the agreed upon timeline.
- Contact internal owners for resolution of Disputes that are not being resolved on a timely basis.
- Work with internal departments (Pricing, Customer Service, Sales, IT) to research, provide support in obtaining additional information to resolve billing related issues and disputes.
- Represent billing function on cross-functional project teams and support the process standardization and automation efforts to reduce redundancies and inefficiencies
- Support the training and process improvement effort
- Serve as the primary point of contact for internal and external auditors as billing related questions arise
- Communicate account delinquency information to Functional Team Leaders and respective Sales personnel as outlined by the standard collections and escalation process
- Keep up to date with accounts receivable best practices and technology improvements
- Achieve past due percentage and cash target related goals.
- Ensure and entry invoice from vender to Coupa system and E1 system and filing before payment process
- Work well as a member of the P2P team and support the P2P project launch
- Actively support other internal Ad Hoc tasks
(The incumbent will be expected to perform other duties as assigned during employment under Baxter.)
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to Americas_TTA@baxter.com and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
