IAS is looking for a Junior Customer Success Manager to join or team in Germany. We want to find the people at the start of their careers who can become future leaders in digital advertising. The Junior Customer Success Manager will partner with Sales and Support to successfully retain and grow existing clients in Central & Eastern Europe.
The primary focus of this role is to shorten time to drive your clients adoption of Integral technology, increase ROI for your clients, maintain strong relationships, and ultimately achieve renewals for our most valued accounts.
As a part of our Customer Success team, this role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager and the CS team, you will learn technical, communication and commercial skills. Training will be provided in all areas.
What you'll do:
- Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partners
- Build a solid understanding of all IAS products and processes
- Manage a dynamic, high-volume list of clients
- Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services
- Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner
- Prepare regular reporting and data analysis of client activity Identify at-risk scenarios and work with internal/external stakeholders to build & enact solutions
- Attend external meetings and present to clients
- Create process and methodology documentation
- Develop client relationships to incorporate a deep understanding of client goals
- Communicate client needs and act as an internal advocate for owned clients
- Adhere to IAS values at all times
What you'll need:
- 0-2 years' experience, ideally in the Ad-tech industry
- Strong analytical skills, with the ability to identify business issues, analyse data, draw conclusions, and develop actionable recommendations
- Understanding of online advertising and marketing industry is a must
- Ability to learn quickly and grasp different processes and systems
- Enthusiasm to work in a fast-paced and demanding environment
- Ability to prepare clear and concise client-ready documents
- Exceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detail
- Ability to work independently as well as part of a team
- Fluent in German and English
- Experience in Microsoft PowerPoint, Word, Excel Experience
What we offer:
With us you are not one of many but take an active part in a small and dynamic team. You have the opportunity to bring our customers a high added value by our product. Furthermore, we put a lot of emphasis on a transparent way of working, flat hierarchies and giving you insights into projects of other teams. Besides that, you will regularly receive constructive feedback to improve your way of working and your development potential.
Additionally, you can look forward to the following perks:
- Flexibility in your working place? Equipped with a modern MacBook and the latest software you can choose where you want to work from
- Varied and challenging tasks and projects? You can live out and implement your creative ideas
- Not to forget: Team-building events where you can get to know your colleagues outside the office environment: Whether it's (Virtual) After-Work Drinks, Summer BBQs or the good old Christmas Party
