This role will be able to handle inquiries via all supported media channels both inbound and outbound services and required to represent the organization appropriately to all guests and partners. Responsible for answering incoming calls, emails & chat transactions from customers on inquiries, complaints, problem solving and to provide quality service that exceeds the guest's expectation, coupled with real-time escalations. Listen attentively to customer needs, concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer Handle accurate documentation of interactions, maintain data accuracy in the relevant contact management system, and understand a variety of media sources that interface with the service centre. Languages required: Mandarin & Cantonese (Speak, Read & Write)
With a keen interest in transforming and maintaining properties with leading technology and strategy, Straqta property services continues to strive to deliver a unique and exceptional living experience to its esteemed clients. With our operational policies being driven by our young and passionate director with more than eight years of experience in property management in a various public listed development properties, and his prowess in managing financial figures, we are able to deliver optimum value to our clients by creating a lovely living experience for them. With our team of young and energetic team members, Straqta is bringing a fresh approach to property management and SMART HOME solution.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5.