Do you want a job where you can show up and make a difference in the world every day? Are you ready to join a dynamic, mission-driven company? At Alexandra Lozano Immigration Law (ALIL) we are dedicated to changing the lives of the Latino immigrant community through zealous advocacy, finding creative solutions and aggressive legal strategies.
Apply today to join our team and become a part of our mission!
In-Office Position
Location: Barrio Chico Norte Cl 94 #13, Usaquen Weworl CL100#19
Job Summary
A Business Relationship Support Manager plays a critical role in managing client relationships, supporting paralegals, and driving client satisfaction and retention. By providing guidance, support, and effective communication, they contribute to the overall success and growth of the law firm by maintaining strong business relationships and delivering exceptional client service.
Responsibilities:
Client Relationship Management: Develop and nurture strong relationships with key clients of the law firm, acting as a primary point of contact for their business needs. Foster trust, maintain regular communication, and address inquiries or concerns to ensure client satisfaction.
Paralegal Support and Guidance: Provide support, guidance, and training to paralegals to enhance their client service skills. Assist paralegals in managing client expectations, understanding client needs, and effectively communicating with clients.
Account Management: Manage client accounts and portfolios, overseeing all aspects of client interactions and service delivery. Collaborate with paralegals to ensure client needs are met, projects are delivered on time, and client satisfaction is maintained.
Business Development Support: Collaborate with the business development team to support client retention and acquisition strategies. Provide insights and assistance in identifying new business opportunities, preparing proposals, and participating in client pitches or presentations.
Client Feedback and Analysis: Gather and analyze client feedback to identify areas for improvement and trends. Conduct client surveys, hold feedback sessions, and provide reports and recommendations to management and paralegals to enhance client service and address client concerns.
Process Improvement: Identify areas for improvement within the paralegal-client relationship and client service processes. Collaborate with paralegals, attorneys, and other stakeholders to implement changes, streamline workflows, and enhance efficiency and effectiveness.
Compliance and Ethics: Ensure compliance with legal, regulatory, and ethical requirements in all client interactions. Maintain confidentiality and adhere to data protection and privacy regulations in handling client information.
Communication and Collaboration: Facilitate effective communication and collaboration between paralegals, attorneys, and clients. Ensure seamless information flow, manage client expectations, and address any issues or concerns that may arise.
Reporting and Analysis: Generate reports and analyze data on client relationships, satisfaction levels, and business development activities. Provide regular reports to management and stakeholders, highlighting areas of success, challenges, and opportunities for improvement.
Continuous Learning and Development: Stay updated on industry trends, changes in regulations, and advancements in client relationship management. Continuously enhance personal knowledge and skills related to client service and business relationship management.
Qualifications:
- Experience in similar positions for at least 5 years.
- Knowledge in BPO's and CX metrics. Leadership and management skills
- Excellent communication and interpersonal skills
- Problem solving ability and decision making abilities with the capacity to handle
- Excellent customer focus
- Analytical skills
- Team building and colllaboration
- Attention to detail
- Organizational skills
- Technology proficiency
- Knowledge in customer service technology.
- Degree in administrative careers. Specialist degree preferred.
- Bilingual (read, write and speak, both in English and Spanish)
#IN-ALIL
WHO WE ARE:
Alexandra Lozano Immigration Law is headquartered in Seattle, WA with offices in Los Angeles, Chicago, and Texas. Our team of passionate and highly trained individuals are doing life changing work for immigrants to the United States. We are a client-focused, results-oriented firm specializing in humanitarian immigration - 360 VAWA, U Visa, and T Visa as well as post-deportation options.
We are one of the fastest growing companies in America (#247 on Inc.5000), and our unique approach to cases has a proven success rate of over 90%. Our compensation and benefits are highly competitive, and we are always looking for people with a combination of grit and kindness, intelligence and empathy, and a desire to help improve people's lives - if this sounds like you, we would love to meet you.
