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Responsibilities
- Performs daily guest rooms checks, corridor and stairways
- Performs checks in all maid pantries, trolleys & restrooms
- Able to set and enforce strict house rules procedures for staffs and SOP to follow
- Trains and supervises room attendant to ensure cleanliness standards according to SOP and productivity are highly met
- Issues daily instructions and assignment to Room Attendant, Clerk, Houseman & Supervisors
- Plans all major works and special assignment and Projects for supervisor to follow
- Keep records and follow up actions on assignment and projects to prevent room defects.
- Ensures all VIP rooms are clean and checked on time for arrival
- Assists supervisor duties as and when required
- Check work progress to ensure that proper methods of cleaning and maintenance are being carried out effectively
- Meets all special requests from guests and inter-department promptly and efficiently
- Conduct yearly performance appraisals and goals setting for staffs
- Represent the Hotel and department in a professional manner for meetings etc in the absence of Asst Exec Housekeeper/Director of Housekeeping.
- Handle all staff activities in the department e.g. misconduct, disciplinary action, counseling and coaching sessions etc.
- Interviewing and Hiring of new staffs for the department
- Keeps records of all staff activities in department e.g. Medical Leaves, Annual Leaves, Absenteeism etc
- Checks all employees daily for proper grooming standard
- Prepares inventories e.g. linen, guest supplies, operating equipment etc.
- Able to conduct meetings and briefing effectively
- Assign supervisors to be held responsible for taking reasonable precautionary measures on safety and health procedures with respect to person, company property, products and services
- Train supervisory personnel to study and strictly observe all the safety regulations and safe working practices at respective departments and sections.
- To communicate and reinforce safety requirements and procedures are followed on specific job instructions.
- Responsible for the general housekeeping for cleanliness and at the relevant respective department / section safety operational processes of which the supervisors are in-charge of the department / section
- Able to be independent to perform all tasks in the absence of Asst Exec Housekeeper & Director of Housekeeping
Requirements
- Able to communicate and write in English and Bahasa Malaysia
- Ability to give clear instructions in written or oral
- Able to plan, organize and delegate job effectively
- Ability to analyze and solve problems
- Able to counsel and take appropriate actions
- Create co-operation and communicate with other departments
- Hospitality training from a recognized institution.
- Minimum three (5) years supervisory experience as a Team Leader in a Housekeeping Department with 5 star Hotels.
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